Shipping Process

We offer FREE SHIPPING on all orders. Delivery typically takes approximately 7-12 business days. If you’re purchasing a gift, we recommend ordering at least 3 weeks in advance to allow extra time for delivery.

Once your order has been shipped, you’ll receive a tracking number after a week so you can follow your package’s progress. Your shipment is covered during transit, subject to the applicable shipping protection terms.

What Happens If My Package Is Stolen?

Our delivery partners, may leave packages in designated delivery locations, such as hanging a delivery bag on your door handle. Unfortunately, this can sometimes result in theft.

If your tracking information shows that your package was delivered but you haven’t received it, please contact us. We’ll investigate the situation with the delivery company. If the investigation indicates that the package was stolen, we’ll review the case and offer an appropriate resolution, which may include a replacement at no additional cost.

Return Address and Return Instructions

Need our return address? Please contact us by email before sending anything back.

We ask customers to contact us first because we may be able to offer alternative solutions that save you the time and expense of returning an item. Please do not send any items back without receiving our return instructions first.

Please note that our return facility is located in Asia. Customers are responsible for return shipping costs unless otherwise agreed or required by applicable law. Contact our customer service team for the complete return address and instructions.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. If an incorrect or incomplete address causes additional shipping costs, the customer may be responsible for those costs, subject to applicable consumer protection laws.

If your package is returned to our fulfillment facility because of an incorrect address, please contact us. We’ll review the situation and explain the available options, which may include arranging a new shipment.

Unclaimed Packages

Please collect your package within the delivery company's specified timeframe.

If a package is returned to us because it was not collected, a handling fee of $15 may apply, where permitted by applicable law and our terms. This may apply even if the package was not collected due to travel, relocation, or a decision not to keep the order.

If you no longer wish to receive your order, please contact us as soon as possible so we can explain your options.

Customs Fees and Import Charges

Depending on the destination and applicable import regulations, additional customs duties, taxes, or other import charges may apply to international shipments.

Where applicable, these charges are the customer's responsibility unless otherwise stated at checkout or required by law.

If you have any questions, please feel free to share your details below, and we’ll be happy to assist you.