Frequently Asked Questions

When Will I Receive My Package?

Orders are shipped Monday through Friday. Delivery typically takes just over 7-12 business days. Once your package has shipped, we’ll email you a tracking number so you can follow its progress.

Please note that occasional delays may occur. If you’re ordering a gift, we recommend placing your order at least 3 weeks in advance.

Why Haven’t I Received My Tracking Number or Confirmation Email?

Your order confirmation email is sent shortly after your purchase. If you haven’t received it, please check your spam or junk folder.

Tracking information may take up to 7 days to become available while your package travels to the first tracking facility. Please don’t worry if your tracking number isn’t available immediately. Orders are generally dispatched within 1–2 business days.

Can I Really Try the Product for 30 Days?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can contact us within 30 days of receiving your order to discuss your options.

Please refer to our Return Policy for the applicable conditions, return instructions, and refund process.

How Do I Return an Order?

Please contact us at info@shopgorj.com before sending any items back.

We’ll provide the complete return address and instructions. In some cases, we may also be able to offer alternative solutions that save you the time and expense of returning your order.

Please note that return shipping costs may be the customer’s responsibility, subject to our return policy and applicable consumer protection laws.

What Guarantees and Consumer Rights Do You Offer?

We want you to feel confident when shopping with us. In addition to any applicable statutory consumer rights, we offer a 30-day return policy under our stated terms.

Your statutory rights regarding defective products and complaints remain unaffected by our store policies. The applicable rights and time limits depend on consumer protection legislation.

If something goes wrong with your order, please contact us. Our customer support team will review your situation and work with you to find an appropriate solution.