FAQ

When will I receive my package?

All orders are shipped Monday through Friday with insured, trackable delivery. Shipping typically takes just over two weeks. Once your order ships, we’ll email you a tracking number. Please note that delays can occasionally occur, so if your order is a gift, we recommend placing it at least three weeks in advance.

Why haven’t I received a tracking number or confirmation email?

Your confirmation email is sent immediately after purchase—please check your spam or junk folder if you don’t see it. Tracking numbers may take up to one week to be issued, as packages must first arrive at a shipping port before tracking becomes available.

Can I really try the product for 30 days and return it if I’m not satisfied?

Absolutely. We offer a 100% money-back guarantee within 30 days of receiving your order. If you’re not happy for any reason, you can return the product for a full refund. Please refer to our returns policy for full details.

I want to make a return—what is your return address?

We handle returns through email support. Often, we’re able to offer convenient alternatives that don’t require sending the product back. This helps us reduce unnecessary shipping and handling. Please contact us before returning any items so we can assist you properly.

How do your guarantees work?

Our 30-day money-back guarantee allows you to use the product for up to 30 days after delivery. If it doesn’t meet your expectations, simply contact us to arrange a full refund. If anything goes wrong, don’t hesitate to reach out—our customer service team is generous, responsive, and always happy to help.